Commonly asked questions—helpful responses.

Start by completing the quote request form [link to /quote] on our website. We’ll schedule a facility walkthrough to review your space—layout, patient flow, high-traffic areas, exam room count, and scheduling preferences.

After the walkthrough, we deliver a written service plan with clearly defined tasks, frequencies, and pricing. No vague proposals. You’ll know exactly what we’ll do, when we’ll do it, and what it costs before any work begins.

During the walkthrough, we assess your entire facility: square footage, room types, high-touch surface locations, patient flow patterns, restroom count, flooring types, and any maintenance concerns.

We review your operating hours to determine the best cleaning schedule—whether that’s after-hours, daytime porter support, or a combination.

We also identify areas where gaps typically appear, like exam room turnover timing or high-traffic lobby maintenance.

This information shapes a customized service plan with defined scope, specific frequencies, and documented accountability.

Learn more or schedule a walkthrough on our contact page [link to /contact].

Most facilities are fully onboarded within one to two weeks after the walkthrough and signed agreement.

Onboarding includes finalizing your cleaning scope, establishing access and security protocols, configuring service documentation, and aligning schedules with your operating hours.

For multi-location healthcare organizations, we coordinate a phased rollout to ensure consistent execution across all sites from day one.

We offer flexible service terms designed to earn your business through consistent execution—not contractual lock-in.

Our standard agreements include clear scope, defined frequencies, and documented accountability, with terms that work for both parties.

Whether you need ongoing service or a defined engagement period, we structure agreements around your facility’s needs.

Contact us [link to /contact] to discuss the options that work best for your organization.

Every Siloa engagement is built on a customized scope. We don’t apply one-size-fits-all packages.

During the facility walkthrough, we work with you to define exactly which tasks are performed, how often, and on what schedule.

If your clinic operates extended hours, sees seasonal patient volume changes, or has specific disinfection requirements for certain rooms, we build that into the plan.

Adjustments can be made as your facility needs evolve—scope changes are documented and confirmed in writing so there’s never confusion about what’s included.

Effective healthcare facility cleanliness depends on five core practices.

First, routine disinfection of high-touch surfaces—door handles, light switches, reception counters, and exam tables—using EPA-registered disinfectants with appropriate contact times.

Second, defined cleaning frequencies based on room type and patient volume, not just a nightly pass.

Third, CDC-aligned environmental cleaning protocols that distinguish between cleaning, sanitizing, and disinfecting.

Fourth, documented execution so facility managers can verify what was done and when, rather than relying on visual inspection alone.

Fifth, consistency. A single deep clean means nothing if daily standards slip. The clinics that stay audit-ready and patient-safe are the ones with a system—not just a vendor.

Cleaning removes visible dirt, dust, and debris from surfaces using soap or detergent and water. It lowers the number of germs but doesn’t kill them.

Disinfecting uses EPA-registered chemical products to kill pathogens on surfaces after cleaning. In a medical office, both steps are required—you cannot effectively disinfect a dirty surface.

The CDC recommends cleaning first, then applying an appropriate disinfectant with the correct contact time for the product being used.

For example, high-touch surfaces in exam rooms require disinfection between patients, while general office areas may follow a daily disinfection schedule.

Siloa follows this two-step protocol on every visit, using EPA-registered disinfectants appropriate for healthcare environments.

Most low-acuity medical facilities benefit from scheduled deep cleaning cycles every 30 to 90 days, depending on patient volume, facility size, and flooring types.

Deep cleaning goes beyond routine maintenance to include machine floor scrubbing, low-moisture carpet extraction, high and low dusting of vents and ledges, interior glass cleaning, and detailed restroom sanitation.

Between deep cleans, consistent daily and weekly maintenance prevents buildup and keeps your facility audit-ready.

At Siloa, deep cleaning cycles are built into your service plan from the start—scheduled, scoped, and documented like every other service we deliver.

Healthcare facilities require EPA-registered disinfectants that are effective against common healthcare-associated pathogens while safe for use around patients and staff.

Product selection depends on surface material, required contact time, and the specific pathogens being targeted.

Siloa uses EPA-registered hospital-grade disinfectants aligned with CDC environmental cleaning guidance.

We maintain Safety Data Sheets (SDS) for every product used in your facility, ensure proper dilution ratios are followed, and train crews on correct application methods including appropriate dwell times.

We do not use consumer-grade products in healthcare environments.

Yes.

Our cleaning protocols are built on CDC environmental cleaning guidance for healthcare settings, including recommended two-step clean-then-disinfect procedures and appropriate contact times for high-touch surfaces.

We use only EPA-registered disinfectants rated for healthcare environments and follow ISSA cleaning frequency and best-practice standards for outpatient facilities.

This means defined protocols for exam room turnover, high-touch surface disinfection schedules, and proper chemical handling—not just a claim on a website, but documented procedures our crews follow on every visit.

Across your entire facility—waiting rooms, reception areas, hallways, restrooms, breakrooms, and administrative offices—we disinfect high-touch surfaces on every scheduled visit using EPA-registered products following CDC and ISSA best practices.

In exam rooms specifically, that means exam tables, armrests, supply cabinet handles, countertops, light switches, door handles, and any shared equipment surfaces—the primary cross-contamination points between patients and staff.

We also disinfect check-in counters, payment terminals, waiting room chairs, reception desks, and shared restroom fixtures including flush levers and dispensers.

During your facility walkthrough, we identify site-specific high-touch points unique to your layout—shared workstations, check-in kiosks, breakroom appliances—and add them to your documented cleaning scope.

We provide CDC-aligned environmental cleaning and light building maintenance for low-acuity medical facilities and healthcare administration offices.

Cleaning services include routine disinfection, high-touch surface protocols, exam room resets, restroom sanitation, floor care, deep cleaning cycles, and daytime porter support.

Light maintenance includes bulb and ceiling tile replacement, minor wall repairs, touch-up painting, door and cabinet hardware adjustments, furniture assembly, and non-licensed fixture tasks.

Everything is delivered under a defined scope with documented execution—one provider, one plan, full accountability.

Explore our full service details [link to /services].

Yes.

We combine environmental cleaning and light building maintenance under a single provider and a single service plan.

Instead of coordinating separate vendors for cleaning and minor repairs—each with different schedules, different contacts, and different accountability standards—you get one team, one scope, and one point of contact for daily facility readiness.

When a ceiling tile needs replacing or a cabinet hinge needs adjusting, it’s handled within the same service framework as your cleaning, with the same documentation and accountability.

Essential Clean is our baseline service tier designed for low-acuity clinics and professional healthcare offices with straightforward cleaning needs.

It includes routine environmental cleaning, high-touch surface disinfection using EPA-registered products, restroom sanitation, trash and recycling removal, and hard floor care—all on a fixed schedule with consistent execution.

For a typical physician office, Essential Clean means arriving Monday morning to a facility that’s been properly cleaned and disinfected the night before: exam rooms reset, restrooms stocked, reception areas presentable, and documented proof that every task was completed.

It’s the foundation of a clean, compliant facility without complexity.

View all service tiers [link to /services].

Premier FacilityCare combines comprehensive cleaning and light building maintenance into one managed system.

It includes everything in the Essential tier plus preventive maintenance for fixtures and hardware, priority scheduling, and a single point of accountability for total daily facility readiness.

For a multi-location healthcare organization, Premier FacilityCare means not thinking about facility operations at all.

Cleaning is consistent, maintenance issues are caught and handled proactively, and every service is documented.

Your office manager stops being a facilities coordinator and goes back to running the practice.

View all service tiers [link to /services].

An exam room reset is a standardized turnover process that prepares each room for the next patient or the next business day.

It includes surface disinfection of the exam table, counters, and any shared equipment contact points, replacement of exam table paper, repositioning of furniture and supplies, and a visual readiness check to ensure the room meets clinical presentation standards.

For clinics using our Enhanced Clinical Clean or Premier FacilityCare tiers, exam room resets can be performed between patient appointments during operating hours as part of daytime porter support.

Yes.

We offer scheduled deep cleaning cycles that go beyond routine maintenance.

Deep cleaning includes machine floor scrubbing, low-moisture carpet extraction, high and low dusting of vents, ledges, and light fixtures, interior glass cleaning, baseboard detailing, and intensive restroom sanitation.

Deep cleans are built into your service plan at defined intervals—typically every 30 to 90 days depending on facility type and patient volume—not performed only when a problem becomes visible.

Every deep clean is documented with the same accountability as routine service.

Our light maintenance scope covers the routine facility tasks that keep a healthcare office functional and presentable without requiring licensed trades.

This includes lightbulb and ceiling tile replacement, minor drywall and wall repairs, touch-up painting, door hinge and closer adjustments, cabinet hardware fixes, furniture repair and assembly, and non-licensed tasks like replacing outlet covers, tightening faucet handles, or swapping aerators.

These are the small items that typically pile up on an office manager’s list and never get addressed.

Under our Premier FacilityCare tier, they’re handled proactively within your existing service schedule.

Learn more about maintenance services here [link to /services].

We do not perform work that requires licensed plumbing, electrical, or HVAC contractors.

We also do not handle biohazard remediation, red-bag regulated medical waste, mold remediation, structural repairs, roofing, or construction projects.

When we identify an issue outside our scope—such as a recurring plumbing leak or an electrical concern—we document it, notify your facility manager immediately, and can provide referrals to licensed professionals.

The goal is to catch these issues early so they don’t become emergencies.

If it’s a minor issue—tightening a loose faucet handle, replacing an aerator, adjusting a door hinge, or realigning a strike plate—yes, we handle it as part of our light maintenance scope.

If the issue involves a licensed plumbing repair, internal valve replacement, or structural door frame damage, we’ll flag it, document the condition, and refer you to a licensed professional.

Our crews are trained to recognize the line between minor fix and licensed trade work, so you’re never left guessing about what needs a specialist.

Start with the non-negotiables:

• A written scope that defines exactly which tasks are performed and how often

• Healthcare-specific protocols aligned with CDC environmental cleaning guidance

• EPA-registered disinfectants appropriate for medical settings; documented proof of completed work so you can verify execution without being on-site

• Clear process for handling missed or incomplete tasks.

• Beyond that, ask whether the provider carries adequate insurance, trains crews on bloodborne pathogen safety and chemical handling, and has experience specifically in healthcare—not just commercial office cleaning.

The difference between a general janitorial vendor and a healthcare cleaning provider is protocol, consistency, and accountability.

Look for providers who specialize in healthcare environments rather than general commercial cleaning.

Ask for a written scope with specific tasks and frequencies—not a generic “we’ll clean your office” proposal.

Confirm they use EPA-registered disinfectants, follow CDC and ISSA cleaning guidance, and train their crews on bloodborne pathogen standards.

Request documentation samples showing how they track completed work.

And critically, ask how they handle accountability when something is missed.

A reliable provider should be able to answer all of these without hesitation. If they can’t, that’s your answer.

Yes.

Siloa Facility Services is fully licensed and carries comprehensive general liability insurance and workers’ compensation coverage.

We provide certificates of insurance upon request, which many healthcare facilities require during vendor onboarding.

Our coverage is specifically structured for work performed in healthcare environments.

If your facility or management company requires specific insurance documentation or additional insured endorsements, we accommodate those requirements as part of our standard onboarding process.

Every crew member receives training in OSHA Bloodborne Pathogen Standards, proper chemical handling and Safety Data Sheet (SDS) protocols, EPA-registered disinfectant application including correct contact times, and healthcare-specific cleaning procedures for exam rooms, restrooms, and high-touch surfaces.

Training also covers proper use of personal protective equipment (PPE), cross-contamination prevention techniques including color-coded microfiber systems, and our documentation and quality verification processes.

Training is delivered through three channels: hands-on instruction from our internal cleaning and maintenance leadership, specialized sessions led by product manufacturers and supplier partners who train crews on correct application methods for the specific products used in your facility, and real-time field guidance from Coco — our internally designed AI-powered foreman that walks crews through task-level procedures, verifies execution, and reinforces protocols during every shift.

This isn't one-and-done orientation — training is ongoing, multi-source, and updated as protocols, products, and facility requirements evolve.

Every engagement begins with a Statement of Work (SOW) and Service Level Agreement (SLA) that define exactly which tasks are performed, at what frequency, and to what standard—along with our commitments for response times and issue resolution.

Mistakes can happen. The difference is having a system that doesn't let them slide. Your SLA establishes a clear path for reporting issues, a defined resolution timeframe, and built-in contractual remedies—such as service credits or scope adjustments—if the same issues recur.

When an issue is reported, we identify the gap, address the root cause, document the correction, and confirm completion.

The SOW defines what we owe you. The SLA defines how fast we make it right—and what happens if we don't.

Yes.

Every engagement includes documented proof of service.

We maintain defined scopes that outline exactly which tasks are performed and at what frequency.

Service completion is tracked and verifiable—you always know what was done, when it was done, and whether anything was flagged.

This documentation is valuable during health inspections, lease compliance reviews, or when onboarding new office management staff.

You never have to take our word for it—the record speaks for itself.

We use room-level digital checklists that require technicians to self-certify completion of specific tasks (e.g., "exam table disinfected") before they can clock or scan out of a room/location.

This data is captured in real-time, allowing us to provide you with automated QA reports that prove exactly what was cleaned and when.

Every engagement is backed by a Master Service Agreement, Statement of Work, and Service Level Agreement that define exactly what we do, how often, and what happens if we fall short.

Our cleaning protocols align with CDC, EPA, and ISSA guidelines for healthcare environments.

Most vendors provide a general "clean." Siloa provides a documented reset. We use a Tiered Cleaning Protocol (Top, Middle, and Bottom shelf) specifically designed for medical exam rooms.

We integrate NFC/QR code technology at the room level, ensuring our team is physically present in each high-acuity area they report as cleaned.

One system that holds us accountable — so your staff can focus on patients, not facility management.

We offer flexible scheduling built around your facility’s operating hours and patient flow.

This includes after-hours cleaning for facilities that need service completed before the next business day, daytime porter services for clinics requiring midday support during operating hours, and on-demand availability for existing clients when unexpected needs arise.

Service schedules are established during the facility walkthrough and documented in your service plan, so both teams are aligned from day one.

Yes.

Daytime porter services provide real-time facility support during clinic operating hours.

This includes midday restroom checks and restocking of consumables, high-touch surface disinfection throughout the day, exam room turnover support between patient appointments, spill response and lobby maintenance, and breakroom upkeep.

For busy multi-provider clinics, daytime porter service bridges the gap between nightly cleaning visits and keeps your facility presentable and sanitary during peak patient hours.

All clients have access to our digital service portal, where maintenance or cleaning requests are timestamped and assigned to a supervisor immediately.

Because our team uses mobile field software, we can track response times and provide a "closed-loop" notification as soon as your request is resolved.

We serve low-acuity medical facilities and healthcare administration offices throughout South Florida.

This includes private physician offices, behavioral health clinics, physical therapy and rehabilitation centers, optometry and dental practices, outpatient specialty clinics, and healthcare administrative buildings.

Our protocols are specifically designed for environments where patients visit for appointments and return home the same day—facilities that require clinical-grade cleanliness without hospital-level biohazard handling.

No.

We specialize exclusively in low-acuity outpatient environments—not hospitals, surgical centers, urgent care facilities, or any setting that requires biohazard remediation, red-bag regulated medical waste handling, or operating room turnover protocols.

This specialization is intentional.

By focusing on low-acuity facilities, we deliver cleaning and maintenance protocols specifically calibrated for physician offices, clinics, and healthcare administration spaces—without the overhead or complexity of hospital-grade services you don’t need.

Yes.

We work with healthcare organizations operating multiple clinic or office locations across Palm Beach County and South Florida.

Multi-location engagements benefit from standardized service protocols across all sites, a single point of contact for service management, consistent documentation and reporting, and coordinated scheduling that accounts for each location’s operating hours and patient volume.

Whether you operate two offices or twenty, every location receives the same defined scope, consistent execution, and documented accountability.

We’re based in West Palm Beach, Florida, and serve healthcare facilities throughout Palm Beach County and the surrounding South Florida region.

Our office is located at 700 S Rosemary Ave, Suite 204, West Palm Beach, FL 33401.

Our primary service area is Palm Beach County.

For healthcare facilities in Broward County and other adjacent South Florida counties, contact us [link to /contact] to discuss availability.

We evaluate expansion requests based on proximity, scope requirements, and our ability to maintain the same service quality and response times our existing clients receive.