Privacy Policy.
Siloa Facility Services | Effective date: 13 January 2026 | Last updated: 21 February 2026.
Siloa Facility Services ("Siloa," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our services, interact with our proprietary technology systems (including Coco AI™), or interact with us through any communication channel, including SMS/MMS text messaging.
By using our website or providing your personal information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or provide your information.
Information we collect.
We may collect the following categories of personal information:
Information you provide directly:
Name (first and last)
Business name and title
Email address
Phone number (including mobile number)
Mailing address
Service location address(es)
Information submitted through website forms, quote requests, or service inquiries
SMS/MMS opt-in consent records
Information collected automatically:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our website
Referring URL
Cookies and similar tracking technologies
Information from third parties:
We may receive information from business partners, referral sources, or publicly available databases to supplement the information you provide.
How we use your information.
We use the information we collect for the following purposes:
To provide, schedule, and manage janitorial and facility maintenance services
To respond to your inquiries, quote requests, and service-related communications
To send customer care communications, including service scheduling, confirmations, updates, and follow-ups
To send account-related notifications, including invoices, payment reminders, contract updates, and service reports
To send SMS/MMS messages to the mobile number you provide, consistent with your consent preferences
To guide, verify, and document service delivery through our proprietary technology systems
To improve our website, services, and customer experience
To comply with legal obligations and enforce our Terms of Service
To protect the rights, property, and safety of Siloa, our clients, and others
SMS/MMS messaging privacy.
This section specifically addresses how we handle personal data collected through our SMS/MMS messaging program.
Data collection for SMS/MMS: When you opt in to receive text messages from Siloa Facility Services, we collect your mobile phone number, your consent to receive messages, and a timestamp of when you opted in.
Data usage for SMS/MMS: We use your mobile phone number solely for the purposes you have consented to, which may include customer care communications (service scheduling, confirmations, updates, follow-ups) and account-related notifications (invoices, payment reminders, contract updates, service reports).
No sharing of SMS opt-in data: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/MMS messaging program to any third party for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further messages will be sent unless you re-subscribe. We will honor your opt-out request within 10 business days, though most requests are processed immediately.
Help: For assistance with our messaging program, reply HELP to any message or contact us using the information provided in the Contact Us section of this Privacy Policy.
Message frequency: Message frequency varies based on your account activity and service needs.
Message and data rates: Standard message and data rates from your mobile carrier may apply. These charges are not the responsibility of Siloa Facility Services. Contact your wireless provider for questions about your text or data plan.
Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
Data collected through proprietary technology systems.
This section addresses data collected through Siloa Facility Services' proprietary technology systems, including Coco AI™.
When cleaning crews, supervisors, or other authorized personnel interact with our proprietary technology systems during service delivery, we may collect the following categories of data:
Voice interaction data, including speech-to-text transcriptions generated during task execution
Geolocation data, including GPS coordinates captured through geofence-triggered activation and field service management integrations
NFC tag validation records confirming crew presence at designated service areas
Photo documentation captured as proof of task completion
Task completion records, including timestamps, room-by-room progress data, and product usage logs
Device identifiers and connectivity data from authorized equipment used in service delivery
Performance metrics and quality analytics derived from the above data
This data is collected for the following purposes: to guide and verify proper execution of cleaning and maintenance tasks in compliance with CDC, EPA, and ISSA standards; to generate quality assurance documentation for clients; to improve service delivery and operational efficiency; to maintain compliance with healthcare facility cleaning requirements; and to protect the rights and property of Siloa Facility Services.
All data collected through our proprietary technology systems is the exclusive property of Siloa Facility Services. This data is not sold to third parties. Access to system-generated reports, dashboards, or analytics by clients is limited to the scope defined in their individual service agreements and does not confer any ownership rights to the underlying data or technology.
For information about the intellectual property protections governing our proprietary technology systems, see our Terms of Service.
How we share your information.
We do not sell your personal information. We may share your information only in the following circumstances:
Service providers: We may share information with trusted third-party service providers who perform services on our behalf, such as SMS/MMS messaging platform providers, payment processors, IT support, and customer relationship management tools. These providers are contractually obligated to use your information only for the purposes we specify and to protect your information.
Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Siloa, our clients, or the public.
Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With your consent: We may share information for purposes not described in this Privacy Policy with your explicit consent.
Data security.
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and secure storage.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data retention.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements.
For SMS/MMS messaging, we retain your opt-in consent records, including timestamp, source, and consent language, for a minimum of five (5) years from the date of consent or the date of last message sent, whichever is later. Opt-out records are retained for the same period.
Data collected through our proprietary technology systems is retained for as long as necessary to fulfill service delivery obligations, maintain quality assurance records, comply with healthcare facility documentation requirements, and protect the intellectual property and legal interests of Siloa Facility Services.
You may request deletion of your personal information at any time by contacting us using the information in the Contact Us section. We will process your request in accordance with applicable law, though we may retain certain information as required by law or for legitimate business purposes.
Cookies and tracking technologies.
Our website may use cookies, web beacons, and similar technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
We do not respond to "Do Not Track" browser signals at this time.
Your rights.
Depending on your location, you may have certain rights regarding your personal information, including:
The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of receiving marketing communications, including SMS/MMS messages
The right to withdraw consent at any time
To exercise any of these rights, contact us using the information in the Contact Us section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children's privacy.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
Contact us.
If you have questions about this Privacy Policy, our data practices, or your rights, or if you need assistance with our SMS/MMS messaging program, contact us at:
Siloa Facility Services
700 S Rosemary Ave
Suite 204
West Palm Beach Florida 33401
Phone: 561-220-2190
Email: support@siloafacility.com
Website: https://www.siloafacility.com
Changes to this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
Governing law.
This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions.